Support — Day by Day
Send questions about the app, the Privacy Policy or the Terms of Use to daybyday.support.team@gmail.com. If your question is about how the app works, include your phone model, system version and app version. Please do not send your personal entries from the app: we do not need them to help.
Where is my data stored?
Only on your device. The app has no accounts and no servers, so we cannot see your data and cannot recover it. See the Privacy Policy for details.
How do I delete my data?
Edit or delete entries in the app, or delete the app: all of its data is deleted with it. There is nothing to delete on our side.
I changed phones or reinstalled the app and my data is gone
We keep no copies of your data and cannot bring it back. If your phone's own backup is enabled (for example iCloud or Google backup), it may include the app's data; restoring it depends on your device provider.
Reminders do not arrive
Check that morning or evening reminders are turned on in the app and that notifications for Day by Day are allowed in your device settings. Reminders are delivered by the operating system, so battery saver and Do Not Disturb modes may delay or hide them.
How do I keep a widget private?
A widget shows one counter that you choose. On iPhone you can hide the elapsed time on the Lock Screen in Settings. You can also remove the widget entirely. Protect your device with a passcode or biometric lock.
What are points?
You earn points by opening the app (25 points at most once every six hours) and use them to unlock themes. They cannot be bought or sold and have no monetary value.
Is this a medical app?
No. Day by Day does not replace a doctor. Stopping alcohol or certain drugs suddenly can be dangerous. If you may be physically dependent, seek medical help, and in an emergency contact your local emergency number.